Frequently Asked Questions

MOQ varies by product and customization level. Standard in-house products work with smaller quantities (typically 500–1,000 pieces), while custom packaging, tooling or new development increases the minimum. Tell us your product and target quantity and we will confirm the exact MOQ in the quotation.

Send us your product requirements through the contact form or email. Include the product name, target quantity, destination market, customization needs (logo, color, packaging) and any certification requirements. A project manager responds within 24 hours with feasibility, pricing, MOQ and lead time.

Standard terms are 30% deposit at order confirmation and 70% balance before shipment (T/T). For established accounts, we can discuss L/C or other arrangements. Sample orders are paid in advance.

Yes. Our quotations itemize product cost, packaging, customization surcharges, testing (if applicable) and estimated freight. We are transparent about cost drivers so you can optimize the program for your target retail price.

For standard in-house products with light customization: 3–5 days. For custom colors or packaging: 5–10 days. For new structures or tooling: 15–25 days. We confirm a realistic schedule per project – we do not publish a single promise that would not hold for every product.

Mold development typically takes 20–35 days depending on product structure and complexity. We give a project-specific schedule with milestones after the feasibility review. Our model combines in-house tooling management with partner manufacturing – we do not claim every mold or machine is our own.

Standard production runs take 25–35 days after sample approval and deposit. Custom packaging or multi-SKU consolidation programs may extend to 35–45 days. We confirm the exact schedule in the quotation with milestones.

Standard product samples are often free (buyer pays shipping). Custom samples with your logo or packaging may carry a setup charge that is credited back on the production order. We confirm sample terms before proceeding.

Yes – that is the essence of our supply chain integration service. We coordinate multiple suppliers, run quality control on the consolidated items, unify packaging and manage the combined order and shipment, so you deal with one team for the whole list.

FOB (Shenzhen, Guangzhou), EXW, CIF and DDP depending on your preference. We handle export documentation, customs declaration and can coordinate with your freight forwarder or arrange door-to-door delivery.

Yes. We prepare FBA-compliant labeling, polybag packaging, suffocation warning labels and ASIN/barcode attachment. We can ship directly to Amazon fulfillment centers in the US, EU, UK and JP with the required documentation.